Get in touch
Looking for a quick answer? Visit our Help & Support page for guidance on policy documents, claims, support articles and more.
Call us
Speak directly with a member of our team for help with quotes, policies, renewals and general enquiries.
Opening Hours
Monday to Friday, 9am-5:30pm
Email us
Send us your enquiry and we’ll get back to you as soon as possible.
We aim to respond to all enquiries within two working days.
Live chat
Need a quick answer? Start a live chat with our team and get support while you browse.
Our office
Our postal address for any written correspondence.
Looking to make a claim? Visit our dedicated claims page for claim forms, guidance and contact details. Go to claims
Award winning insurance
Recognised for our specialist approach
to sports and travel insurance.
Trusted by 75,000+ customers
Exceptional-rated cover from thousands of active travellers.
Backed by AXA XL
Buy with confidence with cover
underwritten by a leading insurer.
FAQs
The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.
The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.
Our team is available Monday to Friday, from 9:00 AM to 5:30 PM, (excluding bank holidays) to help with any inquiries. You can reach us through:
-
Live Chat: Accessible on our website during opening hours.
-
Email: sales@sportscoverdirect.com (feel free to email us anytime, and we’ll respond during working hours).
-
Phone: 01494 484800 (available during our opening hours).
For any out-of-hours requests, simply send us an email, and we’ll get back to you promptly.
The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.
To update your policy details or upgrade your policy, please send an email to contact@sportscoverdirect.com with the following details:
-
Full name
-
Postcode
-
Policy number
-
The changes you would like to make to your policy.
A member of our team will be in contact with you to confirm your changes.
To cancel your policy please send an email to contact@sportscoverdirect.com with the following details:
-
Full name
-
Postcode
-
Policy number
-
Reason for cancellation
-
A statement confirming that no incidents have occurred that are likely to result in a claim.
We will then be in touch to confirm cancellation of your policy.
To reset your password please click on the following link: https://secure.sportscoverdirect.com/customer/account/resetpassword
If you experience any issues don’t hesitate to contact our friendly customer support team and we’ll be happy to help.
To update your payment details for your policy, you will need to give our team a call on 01494 484800.
The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.